A well-designed software product that is easy to use combined with exceptional support have always been the primary goals at Southern Software, Inc. From the beginning, Southern Software has been committed to providing industry-leading support and training by having knowledgeable, experienced and courteous support technicians on hand. After the installation of our software and thorough training, the next point of contact with our company is typically the support desk. Our customers can bring a question to technical support and expect a solution. Additionally, we offer training conferences and weekly web training/webinars.

Marc Sessoms Public Safety Operations Manager

   “Customer satisfaction is our number one goal at Southern Software.  That’s why we take such pride in our excellent support staff. The difference at Southern Software is how we handle your calls.  The staff is committed to sticking with the client, and providing precise, prompt, and easy to understand instructions on how to fix problems as they occur.”

Patrick Pusser Director of FMS Product Development & Operations

 

 

Public Safety Phone Support
Lorri Bruce
Melissa Lee
Jason Love
Barbi Smith
Stephanie Terry


FMS Phone Support
Barbara Lawrence
Debbie Cockman
Kathy Denson
Kelley Baptist
Joe Garrison
Marci Lewandowski


Product Update Support
Tony Marks-Supervisor
Mark Storz


Hardware
John Hailey-Supervisor
DeAnn Barker
David Lochridge
Dean Wrightson


  Thomas Murray – Quality Control Manager

Southern Software backs up every program we sell with the promise of free software upgrades (for customers with a support contract). This ensures that your program will never become outdated and allows you to take full advantage of the continuing advances in both hardware and software. Our products are developed and supported in the United States by our team of employee-owners. Helping others is what we love to do. With a well-trained, product-knowledgeable staff friendly, familiar voices, our customer support superstars will be able to assist you whenever needed.


 

 

Support Contact Form

For requests requiring immediate attention please call 800-842-8190.