A well-designed software product that is easy to use combined with exceptional support have always been the primary goals at Southern Software, Inc. From the beginning, Southern Software has been committed to providing industry-leading support and training by having knowledgeable, experienced and courteous support technicians on hand. After the installation of our software and thorough training, the next point of contact with our company is typically the support desk. Our customers can bring a question to technical support and expect a solution. Additionally, we offer training conferences and weekly web training/webinars.

Marc Sessoms
Public Safety Operations Manager

Jerrell Seawell
Public Safety Support Manager

Patrick Pusser
Director of FMS Product Development & Operations


Public Safety Phone Support
Barbi Smith
David Lollar
Jason Love
Lorri Bruce
Patrick Garrison
Stephanie Terry
 FMS Phone Support
Debbie Cockman
Donna Haywood
Kathy Denson
Kelley Baptist
Lisa Carriker
 Product Update Support
Tony Marks – Supervisor
Dean Wrightson
Jordan Dew
Jordan Mebane
April Flowers
Hardware | IT | Mobile Support Services
Brian Sharpe – Director of Mobile Services
Brian Senecal – Hardware / Network Technician
DeAnn Barker – Senior Technician
David Lochridge
Joey Sharpe
Travis Jones
Project Managers
Joe Garrison – FMS
Brent Boykin – PS
Mickey Boylan – PS
Ron Coffman – PS
Rusty Brooks
Quality Control
Thomas Murray – Manager



Southern Software backs up every program we sell with the promise of free software upgrades (for customers with a support contract). This ensures that your program will never become outdated and allows you to take full advantage of the continuing advances in both hardware and software. Our products are developed and supported in the United States by our team of employee-owners. Helping others is what we love to do. With a well-trained, product-knowledgeable staff friendly, familiar voices, our customer support superstars will be able to assist you whenever needed. 




Support Contact Form

For requests requiring immediate attention please call 800-842-8190.