We take pride in our excellent products and commitment to 100% customer satisfaction.
Here is what some of our customers have to say:
Kevin Shook - Transylvania County (NC) Sheriff’s Department Communications Director
Chief William Hollingsed - Waynesville (NC) Police DepartmentI would like to take this opportunity to commend the entire staff at Southern Software. We have now been a customer of Southern Software for several years and I feel the need to let you know how pleased we are with not only your product, but also the customer service that Southern demonstrates on a daily basis. Your RMS, CAD, and Mapping programs have served the needs of our agency very well for years and are extremely “user friendly”. In the past few months, we have implemented MDIS into our vehicles. What a difference this tool has made for our officers in the streets. There are many great products on the market today, but something more important that we have found with Southern Software is your extraordinary customer service. Whenever we have needed technical assistance or needed a question answered, your staff is prompt to respond and always portrays the utmost in professionalism, courtesy, and expertise. Please let your entire staff know that the men and women of the Waynesville Police Department appreciate the professional service and quality product that Southern Software provides our agency.
Captain Eddie Lance - Transylvania County (NC) Sheriff’s Department
Jennifer Estes - Loudon County (TN) 911 Director
David A. Mahoney - Sheriff Transylvania County, N.C. With Southern Software, you are a partner not just another contract. From the very beginning, Southern Software became a part of our team. They have always been concerned for what is best for our agency, the officer’s safety and the citizens of Transylvania County. Because of Southern Software’s commitment, we are able to do our job more efficiently and effectively.
Karen Smith Grayson County Sheriff’s Office Independence, VA I just wanted to let you know how much I appreciated the work your team did for us this week. The professionalism and kindness that each one of them showed me and my staff was amazing. BJ, Brian and Chris are all amazing people and you should be very proud of the work they do in the field. Thank you!
William Wheeler 911 Center Manager Granville County, NC I have to tell you both that seeing the .NET CAD and MDS at other locations and at the User Conference doesn’t even compare to seeing it live in your own home center. All I can say is WOW and VERY AWESOME!!! This new MDS is heads above what we were using. Believe me, the CAD and all the new features are great, but that Map is totally awesome. AND having the displays on a 24 inch HDMI screen is unbelievable! I have been very pleased with the professionalism of your installation team. Yes, we still have a few things to get in place today, but overall the experience again has been AWESOME. And yes, we have run into issues here and there, but John, DeAnn, BJ and Scott have been so helpful and right on it and answer questions and get it done. The CAD software is so much more robust and user friendly. It is truly amazing. I love that SMART PATH feature! Everything was just SO EASY to learn and get accustomed to. The telecommunicators didn’t skip a beat and went right back to work. They truly love it! All I can say is job well done! Please thanks everyone at Southern Software for their commitment to excellence in Public Safety. You guys are truly at the top!!
JR Powell Operations Supervisor Martinsville-Henry County 911 Center As I am sure you are already well aware, you are blessed with an awesome team of folks at Southern Software. In the 911 world, a CAD system is the number two most important system in a Center, second only to the 911 phone system, but not by much. Anytime you are replacing or upgrading such an intricate part of your operations, it can put you on pins and needles as you hope the transition will go smoothly, staff will accept the new system, and we are back to normal operations quickly. Let me say that the team you sent up here this week, accomplished all of that and much more. From BJ doing an awesome job training 22 of us this week, Dean and Deann running all over town making sure the applications were installed on all the machines, and Scott coming in for the final push to get the data converted and to make sure all systems are pointed in the right direction, etc., the team ran like a well oiled machine, never missing a beat. I just wanted to take a moment to let you know how much we appreciate the attention to detail your team provided and we look forward to working with Southern Software for years to come. By the way, our next goal in the 911 Center is to work with Southern Software to see about moving to your mapping system!! I mentioned in my opening paragraph about CAD systems being second only to 911 phone systems in a PSAP, I wish the 911 phone system, and all of our other systems in the PSAP, provided the level of support that we get for our CAD. We have always bragged, and continue to do so, on the support you guys provide. Thanks for all you do and you guys keep doing what your doing.
Anita Douglas – Alderman/Finance Officer I am writing to express my deepest appreciation to your Support staff. Recently our Town clerk left and no one knows what to do or how to do it. The Town of Dover’s main source of revenue is our service billing. From the first contact with your support team: Kellie and Kathy, I felt relieved. They were both patient and understanding. They took the time to walk me through step by step. So many times people are quick to express their disappointment that a Thank You may never be received. I want to say Thank You, to those two ladies and tip my hat to your Support unit.
C. James Lau Public Informations Officer Macon County Sheriff’s Office I received a call from Jeremy; he was very helpful and actually came up with a solution to our problem. After giving him access to the program, he made a few adjustments and “bingo” everything is going well. I have been doing computer investigations for several years before retiring and becoming the PIO. I knew that there was a way of fixing the problem. Thanks again for the assistance and make sure that Jeremy gets an, “Atta Boy” for his good work.
Sergeant Donald Ridley Oxford Police Department Oxford, Alabama Today I had a support issue regarding Police Pak. I made contact with Candace Johnson. She patiently listened to my problem and set out to resolve the issue. She was professional and courteous. She makes Southern Software look good! Thank you for your help.
Michael I. Futrell Communications Manager Franklin Police Department Franklin, VA I wanted to thank you for the .NET, CAD, and MDIS updates. These two programs really have enhanced our operations. Everything flows and works together so much better. Dean worked hard to get around several hardware issues that came up to get CAD installed, and BJ did a great job at the training sessions and being sure everyone understood the program. Brian and Sheldon also ran into a small hardware issue to install MDIS but quickly had it under control and installation was completed. They had an excellent training session with our folks. The officers really enjoy using MDIS as it is so much better and user friendly. Thanks again for the hard work you and your folks do to provide great support. I have spoken with them many times and they are always friendly and helpful. No matter what I throw at them, they always correct and explain why which I think is great, rather than just saying it is fixed. This way I have some idea of what to look for, or do, if I have a similar issue.
Kim Buckner - Weaverville Police Dept. I want to write to you telling about the experience we had at Weaverville Police Department with Southern Software. Our chief needed assistance with HRMS. Finally, he told me to contact your company. Jeremy Hooker returned my call, but was unable to make contact with Chief due to his busy schedule. This went on for 3-4 days when Jeremy would call to speak to him. I could not assist him because I did not have access to his office. I just have to tell you that Jeremy went above and beyond what was asked of him. His customer service was exceptional, very polite, and also respectful. When you have the contact with someone that does their job and does it as well as Jeremy, I just had to let his superior know about it.
Connie Spell, Town Clerk – Town of Stedman, NC “The Town of Stedman has been a customer of Southern Software since 1991. We purchased the Utility Billing software first, and now have the General Ledger, Accounts Payable, and Payroll. We recently received the Windows software package update. It is great! I have been completely satisfied with the support I receive from Southern Software. Whenever I have encountered a problem, the technical support staff was only a phone call away. I would recommend Southern Software to anyone in the market for user-friendly software and a professional support staff.”
Harold N. Oakley, Jr., 911 Director Person County 911 “We at Person County 911 have been using the Southern Software CAD since it was released. A county or agency could not ask for better customer service than you get at Southern Software. We have 24 hour, seven day a week service and have not had any problems that arise. They are always ready to assist and help; all you have to do is call. I highly recommend you look into this system for your CAD needs, I know it will do you a good job”.
Floyd Stayner IT Manager SC Department of Natural Resources “Just wanted to write a note to let you know that Melissa Lee did a great job helping us with some Police-Pak problems over this past weekend. We lost a server and had a difficult time bringing it back up from tape media. We spoke to her on and off all day Saturday, and when I called her Sunday afternoon, she returned to her home and signed in to continue her support to us. During this entire time she was incredibly nice and dilligent while trying to figure out our problem. I just wanted to let you know that she did a great job and obviously is a valuable asset to your company. Support like this makes your company look really good!”